Contract and task order management is a mandatory element for all task orders placed under the CIOSP2 contract. The objective of contract and task order management is to provide the program management, project control and contract administration necessary to manage a high volume, multiple contract type task order process for a large, diversified team so that the cost, schedule and quality requirements of each order are tracked, communicated to the government, and ultimately attained. The use of commercially available automated tools (for example - a LAN or Web based contract task management system) and the application of expertise on processes and metrics that support task order management are encouraged to achieve the above objectives. The objective of the tools is to provide quicker access, improved accuracy, and enhanced accessibility for contractors/clients, real-time monitoring of status/deliverables, tracking the quality of work products and gauging overall customer satisfaction.
Task Area 1. Chief Information Officer (CIO) Support
Numerous laws, regulations, and policies have been enacted in the last several years to include the Paperwork Reduction Act, the Computer Security Act, Presidential Decision Directive (PDD) #63, Government Performance and Results Act (GPRA), and the Clinger-Cohen Act. In particular, the Clinger-Cohen Act of 1996 (P.L. 104-106, Division E-Information Technology Management Reform, Title LI-Responsibility For Acquisitions Of Information Technology) established the Chief Information Officer (CIO) position in federal agencies. The objective of CIO Support is to provide support to CIO's in the implementation of these laws, regulations, and polices.
New CIO practices have evolved as they work to implement these laws, regulations, and policies. A non-exhaustive list of examples of the type of work to be performed under this task area is:
- Agency Information Technology Architecture (ITA) Support
- Program Analyses (including Cost/Benefit Analysis and Cost Effectiveness Analyses)
- Grants Management and Administration Application
- Market Research
- Total Cost of Ownership (TOC) Studies
- Stakeholders Analyses
- A-76 Studies
- Workforce Management
- IT Organizational Development
Task Area 2. Outsourcing
The objective of the outsourcing task is to provide the information technology (IT) infrastructure and IT services required to assume management of government IT resources and IT business functions. A non-exhaustive list of examples of the type of work to be performed under this task area is:
- Program Management
- Transition Planning
- Management of Call Centers
- Hardware and Software Configurations
- Network Operations and Web Management Support
- Leasing of Hardware and Software
- Tools and Applications (including Application Service Provider)
- Infrastructure Networking
- Capacity Management
- Data Base Administration and Data Storage Management
- Backup and Recovery Services System Console Operations
- Production Control
- Mission Management Support
- Information Assurance
- Hardware/Software Maintenance
- Asset Management
- IT Acquisition Management
- Technology Infusion
- Desktop Computing as a Unified Service
- Managed IT Services Support
- IT Impact Analyses
- Workflow Management
- ISO 9000 Analyses and Implementation Support
- Business Processes
- Solution Leasing
Task Area 3. IT Operations and Maintenance
The contractor shall provide IT operations support and maintenance procedures for IT systems. A non-exhaustive list of examples of the type of work to be performed under this task area is:
- Operational Support
- Software Support
- Network/Hardware Support
- Technical Support
- LAN/WAN/MAN
- Telecommunications (Data, Voice, Images, including Wireless)
- Help Desk/IT Assistance Hotline
- IT Service Management
- Network Management
- System Management
- Asset Management
- Electronic Software Distribution
- Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
- IT Maintenance
- Web Technology
- Client/Server Operations
- IT Training
- IT Operation and Maintenance Planning
- Server Consolidation
- Office Automation Software Support
- Organizational Change Management Support
- IT Logistics Support
Task Area 4. Integration Services
The objective of integration services is to improve business practices by analysis of the process, and applying information technology components. System integration encompasses all activities necessary to develop and deploy an information system. It includes the integration of technical components, organizational components and documentation. The information technology components are engineered and integrated into the business function. The area of system integration may make use of program management, technical laboratories, prototypes, pilot systems and tools/methodologies germane to business analysis and business processing reengineering. A non-exhaustive list of examples of the type of work to be performed under this task area is:
- Gap Analysis
- Benchmarking
- Business Process Reengineering
- Test and Evaluation Services
- Financial Analysis (Make/Buy Decisions)
- Feasibility Studies
- Trade Studies
- System Design Alternative (SDA) Studies
- Archival Analyses
The protection of critical infrastructure and assurance of agency information is evolving as the next great CIO focus area (with the passing of Y2K problems). Information assurance is defined here as those operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A non-exhaustive list of examples of the type of work to be performed under this task area is:
- Critical Infrastructure Asset Identification
- Information Assurance of Critical Infrastructure
- Risk Management (Vulnerability Assessment and Threat Identification)
- Critical Infrastructure Continuity and Contingency Planning
- Physical Infrastructure Protection
- Information Systems Security
- Information Assurance
- Emergency Preparedness
- Training and Awareness Programs
- Exercises and Simulation
- Disaster Recovery
- Security Certification and Accreditation
- Crypto Systems
- Record Management
- Public Key Infrastructure
- Electronic Messaging
- Digital Libraries
- Intelligent, Automated Data Collection and Analysis
Task Area 6. Digital Government
Digital government is the provision of government services through digital, electronic means. A non-exhaustive list of examples of the type of work to be performed under this task area is:
- Business Intelligence
- Customer Care
- Customer Relationship Management
- Data Mining
- Data Warehousing
- Decision Support/OLAP
- Electronic Commerce (EC)/Electronic Data Interchange (EDI)
- Internet/Intranet/Extranet
- Knowledge Management (IT-based sharing/storing of agency individuals' knowledge
- Performance Measurement
- Personalization (IT-Enhanced Customer Interaction)
- IT -Enhanced Public Relations
- Strategic Planning
- Web Development and Support
- Workflow Management
- Records/Document Management
- IT -Enhanced Public Outreach Services
- B2G Solutions
Task Area 7. Enterprise Resource Planning (ERP)
ERP is an integrated set of software applications used to control, monitor, and coordinate key business activities across an enterprise. ERP applications generally fall into the following categories: Financials, Human Resources, Supply Chain Management, Manufacturing, Projects, and Front Office. A non-exhaustive list of examples of the type of work to be performed under this task area is:
- Business Transformation (BT)
- IT Software Package Selection (PS)
- ERP Package Implementation
- Supply Chain Package Implementation
- Streamlined Package Implementation
- ERP IT Infrastructure
- ERP End User Training
- Networking Planning
- ERP Installation and Tuning
- Capacity Planning and Performance Load Testing
Task Area 8. Clinical Support, Research, and Studies
The contractor shall operate and maintain IT systems, IT equipment, hardware, software, IT processes, and IT procedures that support Government clinical and research activities. The objective is to directly support researchers and clinicians by performing health care systems studies, and providing operational, technical, and maintenance services for the systems, subsystems, and equipment that interface with and are extensions to information systems. This task area provides support to intramural researchers (computational bio-science, etc.)
Task Area 9. Software Development
This task area addresses customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A non-exhaustive list of examples of the type of work to be performed under this task area is:
- Administrative and General Decision Support Software
- Program Evaluation Software
- Clinical Protocol and Quality Assurance Decision Support Software
- GIS-Enhanced Planning and Program Evaluation Software
- Multimedia Software for Patient Education
- Multimedia Software for Staff Education
- SEI/CMM Analyses and Implementation Support
